Frequently Asked Question
Where is the product manufactured?
Our products are manufactured in China through trusted production partners to ensure consistent quality and performance.
Where is the product shipped from?
All orders are shipped directly from China to our customers.
Will I need to pay import tax or customs duties?
Yes, import taxes or customs duties may apply, depending on your country’s regulations. These fees are set by local customs authorities and are generally the customer’s responsibility.
Do customers in Indonesia have to pay import tax?
No, Indonesian customers enjoy free import tax coverage. We take care of all import duties and customs fees for deliveries within Indonesia, so there are no extra charges on arrival.
What is your return or replacement policy?
If your item arrives with a manufacturing defect or damage, we’ve got you covered.
- We’ll pay for the return shipping
- We’ll replace the item free of charge
- Photos or videos may be requested to help us verify the issue
Where is Santura based?
Santura is based in Indonesia, where we manage our operations and customer support.
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